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Justyna Frank's avatar

Hi Arleigh! I'm a bit late to this game, but I just discovered your Substack, because I wrote a post on mine on a related topic, and someone linked to you. I've been in the industry even longer than you have, and I share many of your feelings about what's not working and why. As a retailer, currently running with extremely lean staff, one of the things I constantly run up against is time shortage. Organizing events seems to be *the* way to build community, and we've done as much as we can on our end. However, at the end of the day (and I mean, the literal end of the day), we may simply be exhausted from all that is required to run the shop. We've scaled it down to what I call "events lite" built around key categories in our shop.

I also share some of your thoughts about the "generalist" bike shop, and I wonder if that is even a feasible (or financially viable) thing to be in the current climate.

More thoughts on this are in my recent post, and I hope you jump over. I'm not here to self-market, but I do think we should have more conversations about this within our industry, and I hope I am opening the door for that to happen. Cheers!

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Jenni Gwiazdowski's avatar

I loved this video, thank you so much for making it, and it's great to see you here!

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